Refund policy
We stand behind the replacement parts we sell. If something isn't right, here is how returns work.
Returns
All returns must be requested within 30 days of invoice. Call 800-222-9606 or email parts@truparamerica.com with your order number to request a Return Authorization (RA) number. An RA number is valid for 30 days from the date it is issued. Returns shipped without an RA number may be refused. Parts must be unused, in their original packaging, and free from installation marks or modification.
Restocking Fee
All returns are subject to a 25% restocking charge per line item.
Return Shipping
Returned items must be sent to Trupar Forklift Parts with freight prepaid by the customer.
Non-Returnable Items
- Special-order products
- Paints, chemicals, and lubricants
- LPG tanks
- Fire extinguishers
These items are non-returnable once ordered.
Incorrect Parts
If you receive a part other than the one you ordered, contact customer service within 72 hours of receiving it.
Defective Parts
If a part is verified to be defective, we will repair or replace it at no charge, or issue a full credit for the defective part, including freight. Parts returned as defective that are found to work properly are subject to a testing fee in addition to the restocking charge. No credit is issued for parts damaged by corrosive materials, abuse, alteration, or misuse.
Shipping Damage
If your order arrives damaged, do not file a claim with the delivery service. Contact us right away and we will file the claim for you.
Refund Processing
Refunds are issued to the original payment method after the return has been received and inspected.
Questions? Call 800-222-9606 or email parts@truparamerica.com
Trupar America Inc., 160 Wilson Road, Bentleyville, PA 15314